TELUS :-[
As mentioned in an earlier post... I HATE TELUS!! If I could get my phone line through someone else I would. That internet phone thing hasn't made it down to "hick-ville" yet, so for right now I'm stuck! For some reason Telus always causes me problems. This time it is with my cell phone.... still! Today I call them back to get my new balance (read post: just one of those nights... for first half of the story) I ask the guy what my new balance is and he says that it isn't ready yet. I've been told 3 times it is supposed to be ready in 48 hours, and so far it has been a lot longer than that. So I tell him that if it's not ready then I don't want to have to pay the late fees while I wait for it to be ready. I get that it might take an extra day or two since this happened right through Christmas, but I don't want to have to pay because they are slow. So he transfers me over to someone he says can help me with this. So I'm talking to the lady and she tells me that it looks like they won't have my new balance until January 14th!! Well that's a hell of a lot longer than 48 hours! Fine... Whatever... I don't care, as long as I don't have to pay the late fees. So she proceeds to tell me that I still have the $120 past due on my account.... Ok now we've made a complete circle here... this is how the whole problem started. These stupid people at Telus just aren't getting it are they! So she asks me if I want to make a credit card payment to clear the past due amount, and if it is over and above what I owe when they get my new balance then they will apply it as a credit. Well, ok, this sounds like an idea, but no! My credit card was just witness to the holiday season and Boxing Day shopping... as much as the VISA company might like me, I don't think they are going to let me go any farther over my limit than I already am. So Telus, thanks but no thanks, I'll just wait for my new balance. It's just a huge pain in the ass to have to remember to call, then get to the right place, and probably wait on hold for 10 or 20 minutes. Why can't they just call me when my balance is ready? It was their screw-up right? Why should I be the one chasing them down... Like I said, I hate Telus!
posted by Carlson02 at
12:48 p.m.
3 Comments:
I somehow get the faint inkling that you hate Telus! Poor Telus they have done nothing but charge you exhorbitant fees, worried the heck out of you, tried to cut off one of your "appendages" taken you for a lot of money and now want more while you are responsble for sorting it all out by hounding them and demanding a resonable relationship. Silly Sarah ... this is modern business .... SCREW THE LITTLE MAN! Have fun my dear, just press on!
By
Anonymous, At
Mon Jan 02, 06:14:00 a.m.
Wow, kiddo, I forgot how much Telus sucks. I switched to Shaw internet phone the minute it came here to The Big City (lol), and although I've had a couple technical issues, they were resolved fairly quickly. Also one of the technicians goofed up and we got full cable TV for free for 3 months. :-) Shaw phone costs a bit more than Telus, but it's worth it. It includes free long distance, but we use email so much with both sides of the family, we hardly ever make LD calls.
Have you thought about switching cell phone providers? I use Virgin Mobile and love it. I don't use my cell phone much, so I use a pay-as-you-go plan which is more expensive per minute, but has no monthly fees. They do have monthly plans though, plus there are other carriers in the province to consider.
BTW, sometimes I think about dropping my home phone entirely. Other than telemarketers and calling each other, we use the phone (incoming and outgoing combined) maybe 5 times a month. Seems ridiculous to spend $55/month for that. But it just seems weird not to have a home phone, and what if your cell service was unavailable? Oh well, maybe one day I'll take the plunge.
Hang in there Sarah!
By
Louisa, At
Mon Jan 02, 12:06:00 p.m.
Wezza, I have thought about switching cell providers, but right now I have a contact and they will charge me $200+ per phone to break it, so I'm stuck. I use my home phone alot too, so I'm just stuck until they get the internet phone out here :)
By
Carlson02, At
Mon Jan 02, 04:48:00 p.m.
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